Legal information
This information should be read in conjunction with our terms and conditions.
Address
The website www.soundspositive.com is owned by Sounds Positive Ltd, registered in England No. 5249134.
Postal communications can be addressed to us at:
Sounds Positive Ltd
H2OUSE by the WATER
Bolney Road
Lower Shiplake
Henley-on-Thames
Oxon
RG9 3NS
United Kingdom
Telephone: +44 (0) 1491 41 41 22
Please contact us at: info@soundspositive.com.
Language
This website and products are currently available in English only.
Currency
All prices for our products are in £GBP and this is the only currency we accept. VAT is not charged.
Delivery
Downloads
We do not charge for delivery as all products are delivered by download immediately after payment has been verified.
CDs
We seek to send out goods by return where possible, so you can hope to receive your Sounds Positive product within a few days. However, there will be times when this is not possible so, to be sure, we suggest you allow 3 weeks for delivery and perhaps a little longer for destinations outside the UK.
Technical help
Instructions on how to proceed with your order are provided on the shopping pages. Any input errors can be corrected prior to the placing of the order.
Confirmation of transaction and acceptance of order
A transaction confirmation email will be sent to you from WorldPay.
Upon acceptance of your order by Sounds Positive, you will be taken to a page which will confirm our acceptance of your order and will allow you to download your products.
Privacy policy
We respect your privacy. We will not pass on or sell your personal details. We will only disclose information to third parties if requred to do so by law, for example, in response to a court order.
We have chosen WorldPay (part of the Royal Bank of Scotland) as a reliable and secure payment processor. Their payment pages are located on a secure server which encrypts communications across the Internet (such as you sending your payment card details) using industry-standard SSL technology. This makes it extremely difficult to read even if it is illegally intercepted.
For more information about WorldPay please visit https://support.worldpay.com/shopper/ and look for their privacy and security statements.
Cookies
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our website we send you a cookie which helps us recognise you as a unique visitor (just a number) when you use the shopping pages.
Only one type of cookie is used on this website. This is a first-party session cookie, which is a temporary cookie that remains in the cookie file of your browser until you leave the site or shut the browser down.